We greatly sympathize with all those whose travel plans have been impacted by the COVID-19 pandemic. Rest assured that our agents and support teams are working diligently to accommodate our travelers as quickly and efficiently as possible.

Due to numerous cancellations and restrictions that have been put in place to mitigate the impact of COVID-19, we are currently experiencing significant volumes of travel reservation changes and kindly ask for your assistance as follows:

  • If your reservation is more than 14 days away, please wait and contact us closer to your scheduled travel date. This will allow our agents to focus on assisting those customers with immediate travel needs.
  • If your reservation is scheduled within the next 14 days, please contact the Rewards Travel Center at 1-877-457-4976. Although you may experience longer than usual wait times, we promise to assist you as quickly as possible.


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Simmons Bank offers access to customer service representatives 24 hours a day, 7 days a week. For general questions about your Simmons Bank credit card, call 1-800-272-2102.
For inquiries regarding your Simmons Bank business credit card, please contact 1-844-320-6674.